If in the event you are unhappy with any element of our service
we endeavour to help resolve the matter fully. We would be grateful
if you could inform us of your complaint in the first instance.
When you inform us of your complaint we will listen careful to
your concern and provide you with details of our complaints
handling procedure. We will acknowledge your complaint in writing
within 3 working days. You can either raise your concern with your
case advisor or send an email to firstname.lastname@example.org
for the attention of Stuart Carmichael.
We will investigate your complaint fully and revert back to you
with our response within 30 days. Should you still be unhappy with
our decision, you are able to refer the complaint to the Financial
Ombudsman Service. You can email the Financial Ombudsman Service here
(email@example.com) or write to
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
You must refer your complaint to the Financial Ombudsman Service
within 6 months of our final response. You can also telephone the
Financial Ombudsman Service on 0800 023 4567.